- More than 25 years of client-facing experience
- Former Director of more than $100M Professional Services portfolio
- Former principal consultant for global systems integrator
MY SUPERPOWERS
- Building high-performing teams and customer-obsessive cultures
- Mentoring account and engagement leaders to maximize outcomes
- Effecting delivery excellence while building team resilience
- Improving outcomes with operational excellence and automation
- Improving revenue forecasting and reducing cost of effort
- Forecasting and delivering required ROI and proving it
WHAT I CAN DO FOR YOU AND YOUR COMPANY
- Reduce forecast variances
- Improve hyperscaler customer performance-to-plan (MAP, MCI, PSF)
- Baseline ProServe performance, define OKRs, drive improved metrics and help talent contribute to change
- Increase revenue capture using crawl-walk-run processes
- Accelerate time-to-revenues and burn down the Backlog
- Improve margins with operational excellence & labor arbitrage
- Engage contractors to fill skills or rate gaps & get idle talent billable
- Teach ROI modeling for migration and modernization that get hyperscaler, executive and board-level attention
- Strengthen client relationships, raise net-promoter scores and CSAT
- Reduce talent attrition and improve morale
I can help your leaders improve metrics, and/or I can lead your ProServe efforts
